Frequently asked questions
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About the product
How does a magic cleaning sponge work?
It is made of melamine foam, which has a micro-fine, hard structure. When wet, it acts like a very soft eraser and lifts stains off the surface by gentle abrasion. That is why it works with just water.
Do I need soap or any cleaning liquid?
No. Clean water is enough for most stains. For very oily grime you can add a drop of dish soap, but it is usually not needed.
Will it remove paint from my walls?
It is safe on most washable, matte wall paints, but any abrasive can dull or lift soft or glossy paint. Always rub a small hidden spot first and use light pressure.
How long does one sponge last?
It wears down as it cleans, just like a pencil eraser. A sponge typically handles several cleaning sessions on small stains, and can be cut into smaller pieces so nothing goes to waste.
Where should I not use it?
Never on skin. Avoid car paint, glossy or polished finishes, non-stick pans, screens, spectacles, polished wood and high-gloss steel.
Is it safe around children?
Use it for cleaning only and store it out of reach of children and pets. It is not a toy and must not be chewed or swallowed.
Orders, delivery and payment
Is Cash on Delivery available?
Yes. COD is available across India on orders up to ₹3,000, with a ₹49 COD charge.
How much is delivery?
Delivery is free on every order. No minimum order value.
When will my order arrive?
We dispatch within 24–48 hours. Delivery usually takes 3–7 working days, depending on your pincode.
What if my order arrives damaged?
Tell us within 7 days of delivery with a photo and we will send a free replacement or a full refund, your choice.
Can I cancel my order?
Yes, any time before it is dispatched. Message us on WhatsApp or use the contact page with your order number.
How do I track my order?
Use the Track Order page with your order number and phone number. Once dispatched, you will also see the courier tracking link there.