Shipping Policy
Last updated 30 October 2026
Delivery charges
Delivery is free on every order across India, with no minimum order value. For Cash on Delivery orders, a COD charge of ₹49 applies and is shown before you place your order.
Dispatch and delivery time
- We dispatch orders within 24–48 hours of confirmation (excluding Sundays and public holidays).
- Delivery usually takes 3–7 working days after dispatch, depending on your pincode.
- Remote areas (North-East states, Jammu & Kashmir, Ladakh, Andaman & Nicobar and Lakshadweep) can take a few extra days.
Where we ship
We ship to serviceable pincodes across India through reputed courier partners. We do not ship outside India at the moment. If your pincode turns out to be unserviceable after you order, we will contact you, and refund any online payment in full.
Tracking
Once your order is dispatched, the courier name and tracking number appear on our Track Order page. Enter your order number and phone number to see them.
Cash on Delivery
COD is available on orders up to ₹3,000. Please keep the exact amount ready. Repeatedly refusing COD deliveries may lead us to offer only online payment on future orders from that phone number.
Failed deliveries
Please give a complete address and a reachable phone number. If the courier cannot deliver after its delivery attempts (wrong address, phone unreachable, or delivery refused) and the parcel comes back to us, we will refund prepaid orders after deducting the actual forward and return shipping cost.
Damaged parcels
If the parcel looks tampered with or badly damaged at delivery, please refuse it or take photos before opening. See our Cancellation & Refund Policy for how we make it right.
Questions
- Email: TODO: support@hellotidy.in
- Phone / WhatsApp: TODO: +91 98765 43210
- Or use our contact page.