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Hello Tidy

Terms & Conditions

Last updated 30 October 2026

These terms apply to your use of this website and to every order you place with Hello Tidy, registered at TODO: Building, street, TODO: Area, locality, TODO: City, TODO: State TODO, India. By placing an order you agree to them.

Products

We sell melamine foam cleaning sponges ("magic eraser" sponges). We describe them as accurately as we can, but results depend on the surface and the stain. Always follow the usage instructions and cautions on the product page and the pack, and test on a small hidden area first.

"Magic Eraser" is used on this site only to describe the type of product. Hello Tidy is not affiliated with any other brand.

Prices and payment

  • Prices are in Indian Rupees and include GST. Delivery is free.
  • A Cash on Delivery charge of ₹49 applies to COD orders and is shown before you order. COD is available on orders up to ₹3,000.
  • Online payments are processed securely by Razorpay.
  • The price you pay is the price shown at checkout when you place the order.

Order acceptance

An order is confirmed when you see the confirmation page. We may cancel an order, with a full refund of any payment, if a product is unavailable, the pincode can't be serviced, there is an obvious pricing error, or we reasonably suspect fraud or misuse. You may order up to 5 units of each pack at a time. For bulk orders, please contact us.

Shipping, cancellations and refunds

See our Shipping Policy and Cancellation & Refund Policy.

Safe use

The sponges are mildly abrasive. Do not use them on skin, car paint, glossy or polished finishes, non-stick cookware, screens or finished wood. Keep them away from children and pets. We are not responsible for damage caused by use against these instructions.

Liability

To the extent the law allows, our total liability for any order is limited to the amount you paid for that order. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

Intellectual property

The Hello Tidy name, logo, text and images on this site belong to us and may not be copied without permission.

Governing law

These terms are governed by the laws of India. Disputes are subject to the jurisdiction of the courts at TODO: City.

Contact and grievances

In line with the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:

TODO: Full name, Grievance Officer
Hello Tidy, TODO: Building, street, TODO: Area, locality, TODO: City, TODO: State TODO, India
Email: TODO: grievance@hellotidy.in · Phone: TODO: +91 98765 43210

We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.