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Hello Tidy

Cancellation & Refund Policy

Last updated 30 October 2026

Cancelling an order

You can cancel your order any time before it is dispatched. Message us on WhatsApp, email us, or use the contact page with your order number. Prepaid orders cancelled before dispatch are refunded in full.

Once an order has been dispatched it can't be cancelled. Please don't refuse a COD delivery you no longer want, since it costs us shipping both ways. Contact us instead and we'll help.

Damaged, defective or wrong items

If your order arrives damaged, defective, short or different from what you ordered, tell us within 7 days of delivery. Send your order number with photos of the items and packaging (an unboxing video helps). After a quick check, we will send a free replacement or give a full refund, whichever you prefer. For low-value items we usually won't ask you to send anything back.

What isn't covered

  • Melamine sponges are consumables that wear down with use, like an eraser. Wear from normal use is not a defect.
  • Used items, unless they were defective.
  • Damage to surfaces from using the sponge where our instructions say not to (for example glossy or polished finishes, car paint, non-stick coatings or skin).
  • Change-of-mind returns on opened packs.

Refund timelines

  • We process approved refunds within 2 working days.
  • Online payments are refunded to the original payment method. Banks usually take 5–7 working days to show the refund.
  • For Cash on Delivery orders, we refund to your UPI ID or bank account.

How to request a cancellation or refund

In line with the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:

TODO: Full name, Grievance Officer
Hello Tidy, TODO: Building, street, TODO: Area, locality, TODO: City, TODO: State TODO, India
Email: TODO: grievance@hellotidy.in · Phone: TODO: +91 98765 43210

We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.